How to Request a Return
Start every return by reaching Customer Support through one of the channels on the Contact Us page. Tell us the order number, which item is involved, and why you would like to return it. Please wait for authorization and routing instructions before shipping anything back; where the law allows, a parcel sent without authorization may be declined.
Return Window
A return request should reach us no later than 30 calendar days from the date the carrier marks the order delivered. When a carrier delivery date is unavailable, the 30-day period starts on the day the customer actually receives the item.
Return Conditions
Eligible merchandise must remain unused, uninstalled, and fit for resale. Please include its original box or packaging, instructions, accessories, labels, and proof of purchase, then pack it safely and follow the return directions supplied by Customer Support.
Change-of-Mind Returns
We can accept a change-of-mind return when it is requested inside the 30-day Return Window and satisfies all Return Conditions. The customer pays the authorized return freight, and the original outbound shipping charge is not refunded unless applicable law says otherwise.
Incorrect Items
If the parcel contains something different from the Order Confirmation, set the item and all packaging aside and let Customer Support know promptly, ideally within seven calendar days of delivery. Send the order number and clear photographs. Once confirmed, the error will be resolved with a replacement or refund without an added charge.
Damaged Items
For delivery damage, retain the product, every piece of packaging, and the shipping labels. Notify Customer Support promptly, preferably within seven calendar days after delivery, and include the order number with clear photos. Following review, we will provide an appropriate replacement or refund at no extra cost. Asking for prompt notice does not reduce any right that applicable law does not allow us to waive.
Non-Returnable Items
Change-of-mind returns are unavailable for gift cards, personalized or made-to-order goods, and products identified as Final Sale. They are also unavailable when damage after delivery results from misuse, incorrect installation, or an unauthorized alteration. These limits never remove remedies for a wrong, defective, or transit-damaged product or any consumer right that cannot be waived.
Exchanges
We do not offer a direct swap for a change-of-mind request. Instead, return the eligible item and place a separate order for the preferred choice. When we verify that an item arrived damaged or was not the item ordered, Customer Support may provide a replacement as the resolution.
Return Shipping
When an item is confirmed as incorrect or damaged in transit, we will supply a prepaid return option or repay reasonable return postage that we approved in advance. For a qualifying change-of-mind return, the customer covers a tracked return service. Unless the law requires it, we cannot reimburse unapproved expedited fees, import charges, or the original delivery fee.
Refund Processing
Most returned parcels are examined within five business days of arriving with us. After approval, the refund is sent back to the original payment method within five to ten business days. The bank, card issuer, or payment service may take additional time to display the credit.
Lost Parcels and Shipping Damage
Contact Customer Support when tracking remains unchanged beyond the estimated delivery time, a parcel is marked delivered but cannot be found, or the shipment arrives damaged. Provide the order number, tracking reference, and any useful evidence so we can open a carrier investigation. If loss or transit damage is verified, we will arrange an appropriate refund or replacement without an additional charge.