Order Processing
Available, in-stock orders usually leave the processing queue within one to three business days. Processing runs Monday through Friday and excludes applicable public holidays, so an order placed outside those days begins on the next business day. Oversized, backordered, or made-to-order pieces may follow a longer schedule stated on the product page or Order Confirmation.
Shipping Methods
Delivery services are confirmed only after an eligible address is entered at checkout. If shipping is available for the product and destination, checkout displays the service level and charge before the order is submitted. No carrier or service speed is promised when it is not shown there.
Shipping Costs
Any delivery charge is calculated from the product, destination, and service displayed at checkout. The complete order total is shown before submission. Free or discounted shipping applies only when a live offer and its conditions are displayed on the website or in checkout.
Delivery Estimates
Available, in-stock orders usually leave the processing queue within one to three business days. International delivery times vary by destination and shipping method. The estimated timeframe shown at checkout applies to your order. Customs clearance, local carrier schedules, and remote-area delivery may add time.
Shipping Destinations and Exclusions
A destination is supported only when the checkout accepts the delivery address and displays an available shipping method for the current cart. Restricted locations, forwarding services, some remote addresses, and oversized products may not be eligible. Checkout is the final address-level availability check.
Order Tracking
For a tracked shipment, the dispatch email includes the carrier name, tracking number, and available link; those details may also appear in My Account. A new tracking number can need as much as 48 hours after dispatch before the carrier records its first scan.
Lost or Damaged Shipments
Contact Customer Support when tracking remains unchanged beyond the estimated delivery time, a parcel is marked delivered but cannot be found, or the shipment arrives damaged. Provide the order number, tracking reference, and any useful evidence so we can open a carrier investigation. If loss or transit damage is verified, we will arrange an appropriate refund or replacement without an additional charge.